PRIVACY AND COOKIE POLICY

Your privacy is of the utmost importance to Microforce. We therefore make every effort to guarantee your privacy as much as possible when you leave your personal information via our website or in one of our stores.

Below you can read how we collect your personal data, what we use it for and how it is stored.

Controller of processing:

Microforce, located at Brusselsesteenweg 441

9050 Gentbrugge, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:

www.microforce.be

Brusselsesteenweg 441

9050 Gentbrugge

+32 (0)9 224 12 64

Microforce processes your personal data because you use our services and/or because you provide them to us yourself, for example when you visit our website, when you purchase products or services, or when you contact our sales or service department.

Below you will find an overview of the personal data we process:

• First and last name
• Sex
• phone number
• E-mail address
• Location data
• Information about your activities on our website
• Interests and type of goods already purchased
• Cookies
• Camera images recorded for security purposes
• Mac address of your smartphone, as far as you allow this
• IP data when visiting our site
• Customer data through our own IT systems
• Location data when visiting our points of sale
• MAC address of your smartphone when present in one of our points of sale, as far as you allow this

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in their children's online activities to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us at marketing@microforce.be and we will delete this information.

For what purpose and on what basis do we process personal data:

Your personal data is collected to provide you with optimal and personal customer service. Your personal information gives you easy access to our products and services and you will be informed of special products that may be of interest to you. In addition, we use your personal data to keep you informed of the latest products, offers and other information that may be of interest to you.

Microforce processes your personal data for the following purposes:

- Sending our newsletter and/or advertising brochure

- To be able to call or email you if this is necessary to provide our services

- To inform you about changes to our services and products

- To deliver goods and services to you

- Microforce analyzes your behavior on the website in order to improve the website and tailor the range of products and services to your preferences.

Is it mandatory to provide your personal information?

Of course you have the free choice whether or not to leave personal information with Microforce. However, if you choose not to do this, in most cases we will not be able to sell you the product you wish to purchase or respond to your questions when you contact us or visit one of our stores .

No exceptions are possible to the above provisions unless you can invoke serious and justified reasons for this.

If you wish that the collected data not be used for publicity purposes, you can report this free of charge by email at marketing@microforce.be and/or you can unsubscribe from our communications via the 'unsubscribe' link that is present on every communication we send.

Automated decision making

Microforce makes [yes/not] decisions based on automated processing on matters that could have (significant) consequences for people. This concerns decisions that are taken by computer programs or systems, without a human being involved (for example a Microforce employee).

How long we keep personal data

Microforce does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We will then delete all data we have about you. Or we use your data anonymously, because we need certain data for internal analyzes and reports such as the value of your order.

In practice, we adhere to certain periods, after which we delete your data. Here they are:

• We delete recorded telephone conversations after 30 days as standard, unless we have a legal obligation to keep a conversation for longer.
• We do not store camera images of our stores for longer than 4 weeks unless we have a legal obligation to keep them for longer.
• We delete inactive customer accounts after 7 years. After that period, we only use your data anonymously for internal reporting.
• The tax authorities require us to keep our administration with your invoice, payment and order details for 7 years. After that, we only use anonymous data for internal reporting.
• If you have your product repaired or replaced by Microforce, we will keep your report and contact details for 7 years. We then only use your data anonymously for internal reporting.
• If you have registered for the newsletter or have given permission to receive personalized messages, we will keep that permission for 5 years. Even if you decide at some point that you no longer want to receive the newsletter or personalized messages, we will keep the withdrawal of your request.
• We do not store the emails you receive from us for longer than 60 days. So you don't have to worry that you will receive the same email from us more often. After that period, we only use your data anonymously for internal reporting.

Public register

You can also consult the public register of the Privacy Commission at any time at www.privacycommission.be , public register section.

Sharing personal data with third parties

Microforce only provides data to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use

Microforce uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Microforce uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preference settings are remembered. These cookies are also used to ensure that the website works properly and to optimize it. We also place cookies that track your surfing behavior so that we can offer customized content and advertisements.

On your first visit to our website, we already informed you about these cookies and asked permission to place them.

You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.

View, adjust or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Microforce and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to marketing@microforce.be .

We will make every effort to correct any alleged violation. If a mutual settlement is not possible, you can contact the privacy committee for further information.

Only Belgian law applies to this agreement and only the courts of Ghent have jurisdiction.

How we protect personal data

Microforce takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via marketing@microforce.be

We have taken appropriate technical and organizational measures to secure your personal data and ensure its confidentiality. Including measures that protect the data against infringements, loss and unlawful processing. For example, we have taken the following measures;

• All persons who can access your data on behalf of Microforce are obliged to maintain confidentiality.
• We have a username and password policy on all our systems;
• We pseudonymize / anonymize where possible / necessary and ensure the encryption of personal data if there is reason to do so;
• We make backups of personal data in order to be able to restore them in the event of physical or technical incidents;
• We regularly test and evaluate our measures;
• Our employees are informed about the importance of protecting personal data.