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WE ARE HERE FOR YOU IF SOMETHING GOES WRONG.

Defects within the warranty period

Of course, nothing is as annoying as your device not doing 100% what it should. But don't panic, we are here to help you.

You can both online  as in one of our sales and service points for excellent after-sales service.

Warranty period.

The warranty period that applies to the device is always stated on your purchase invoice. The warranty period applies from the purchase date on your invoice. Most Apple products have a standard warranty period of 2 years. Windows laptops have a term of 1 year.

Accessories have a warranty period of 6 months. The battery has a warranty period of 2 years, except for capacity reduction. Capacity reduction is normal for a battery: over time the battery wears out, meaning that it no longer lasts as long without recharging as it did at the time of purchase, just like a new device. If your refurbished device no longer works due to a completely defective battery, this is covered by the warranty.

What is covered under warranty?

Any hardware defects or malfunctions that occur during normal use.

What is not covered by the warranty?

Any defects or hardware-related faults that occur as a result of:

  • Fall damage, Pressure damage
  • Water damage
  • Heating
  • Improper repair by third parties

Also not covered by the warranty:

  • Software related issues
  • Viruses
  • Installations
  • A battery with reduced capacity

The warranty also expires if warranty seals are broken.

Back-ups and data recovery are not covered by the warranty. This will be charged separately if the customer so desires.

Warranty Sign Up

You can simply take your device to one of our sales and service points . Lost your invoice? No problem, we will find your purchase in our system.

or

You can check your warranty here register online .

How many GB to choose for your iPhone or iPad?

Choosing the right amount of storage depends on how you use your device. Here's a breakdown to help you make the right choice:

32 GB or 64 GB

  • Suitable for: Basic users.
  • Ideal for:
    • Basic apps (social media, email, surfing the internet).
    • Few photos and videos.
    • Streaming music and movies (e.g. Spotify or Netflix).
  • Not suitable for:
    • People who use a lot of large apps or want to store offline.
    • Large photo collections.

128 GB

  • Suitable for: Average users.
  • Ideal for:
    • Lots of apps and a fair amount of photos/videos.
    • Regularly downloading content (offline movies, music, etc.).
    • Casual gamers or photo enthusiasts.
  • Not suitable for: Professionals with extensive media collections.

256 GB

  • Suitable for: Advanced users.
  • Ideal for:
    • People with large photo libraries or high-quality videos (e.g. 4K).
    • Lots of offline content (movies, series, music).
    • Gamers who play big games.
  • Not suitable for: Light daily use.

512 GB or 1 TB (iPad Pro models and top iPhones)

  • Suitable for: Power users and professionals.
  • Ideal for:
    • Creative professionals (e.g. video editors, photographers, graphic designers).
    • People who manage extensive media collections.
    • Lots of offline content and big apps.
  • Not necessary for: Average daily use.

Considerations when choosing

  • Cloud storage: If you use iCloud or other services, you can choose less storage.
  • Photos and videos: High resolution takes up a lot of space.
  • Apps and games: Some apps are very large (over 5 GB each).
  • Upgradability: You can't expand the storage, so opt for something a little bigger.

Advice

  • Light user: 64-128 GB.
  • Average user: 128-256 GB.
  • Heavy user/professional: 256 GB or more.
Connection Content

WHAT CAN YOU EXPECT FROM REFURBISHED?

You want to know what you are buying, especially if you want to order online. According to our quality guarantee there is only one choice in technical terms: Premium Refurbished. How your device looks , you can still choose yourself. That is why we give on this page a description as clear as possible about what you can expect from the appearance of a refurbished device.

We use star ratings for this. This way you can perfectly determine your choice. We therefore find clear and honest communication to our customers very important.

We apply the strictest standards in the field of evaluation of the appearance of refurbished devices. This applies to iPhones, iPads, MacBooks, iMacs, laptops and other models.

As New A refurbished product with a 5-star rating looks almost as new. You can expect that you will see almost no traces of use on a refurbished iPhone, for example. The screen has no visible scratches, the casing looks excellent and has no dents or scratches. Very exceptionally, you may see a very light trace of use if you hold an iPhone up to the light, for example. You choose a 5-star refurbished device if you want your new device to look excellent. There may be light traces of use on the bottom of a MacBook, laptop or iMac, but not on the "visible" parts.

Very good. A refurbished product with a 4-star rating still looks great. The difference with a 5-star rating is that there may be one or more small inconspicuous scratches visible on, for example, the screen or the casing. Sometimes one small mini dent can give an otherwise perfect device a 4-star rating instead of a 5-star rating. Choosing a 4-star rating means that you are choosing a refurbished smartphone, tablet or laptop that simply looks very good. Moreover, you benefit from it, as they are priced even cheaper.

Good. A refurbished product with a 3-star rating has more obvious signs of use. Scratches on the screen and/or on the casing. Small dents or dents can also occur. Of course, the device is 100% technically in order. Here you know that you are getting extra benefit because the device already shows more signs of use.

SSD content

Everything about CPUs (Central Processing Unit) or processor

The CPU largely determines the computing power of your device. Laptops are mainly equipped with Intel processors. Macbooks come with both Intel and Apple M CPUs. We hereby provide brief advice on which processor might be suitable for you.

Intel CPUs

1. Intel Core i3
  • Use: Basic computers and budget-friendly systems.
  • Features: Dual or quad-core processors, often without hyper-threading (although some models do have it), lower clock speeds compared to i5 and i7.
  • Performance: Suitable for everyday tasks such as browsing, word processing and light multimedia.
2. Intel Core i5
  • Uses: Mainstream computers for a wide range of tasks.
  • Features: Quad-core or hex-core processors, usually with hyper-threading in laptop models, higher clock speeds than i3.
  • Performance: Good all-round performance for gaming, multitasking and heavier applications.
3. Intel Core i7
  • Use: High-end computers for demanding users.
  • Features: Hex-core or octa-core processors, with hyper-threading, higher clock speeds and larger cache memories.
  • Performance: Excellent for heavy multitasking, video editing, and gaming at high settings.
4. Intel Core i9
  • Usage: Enthusiasts and professionals who need maximum performance.
  • Features: Octa-core or deca-core processors and higher, with hyper-threading, very high clock speeds and large cache memories.
  • Performance: Ideal for high-intensity tasks such as 3D rendering, scientific work and high-end gaming.

Apple MacBook CPUs

Apple has introduced its own line of ARM-based processors for MacBooks in recent years, known as the Apple Silicon chips. Here is an overview of the main Apple Silicon chips and their differences:

Apple Silicon Processors

1.Apple M1

  • Use: In entry-level models of the MacBook Air, MacBook Pro 13-inch, Mac mini and iMac.
  • Features: 8-core CPU (4 performance cores and 4 efficiency cores), 7 or 8-core GPU, 16-core Neural Engine, 8-16 GB RAM support.
  • Performance: Highly energy efficient with impressive performance for everyday tasks, multimedia, and light to medium professional applications.
2.Apple M1 Pro
  • Use: In the 14-inch and 16-inch MacBook Pro models.
  • Features: 8 or 10-core CPU (6 or 8 performance cores and 2 efficiency cores), 14 or 16-core GPU, 16-core Neural Engine, support up to 32 GB RAM, wider memory bandwidth.
  • Performance: Stronger performance than the M1, suitable for more demanding professional applications such as video editing and software development.
3.Apple M1 Max
  • Use: Also in the 14-inch and 16-inch MacBook Pro models.
  • Features: 10-core CPU (8 performance cores and 2 efficiency cores), 24 or 32-core GPU, 16-core Neural Engine, support up to 64 GB RAM, even wider memory bandwidth.
  • Performance: Very powerful performance for extremely demanding professional applications, such as 3D rendering, large video projects and intensive data analysis.
4.Apple M2
  • Use: In the latest generations of the MacBook Air and 13-inch MacBook Pro (from mid-2022).
  • Features: 8-core CPU (4 performance cores and 4 efficiency cores), 10-core GPU, 16-core Neural Engine, support up to 24 GB RAM, improved memory bandwidth and energy efficiency.
  • Performance: Better performance and efficiency than the M1, capable of the same tasks but with improved speed and power.
5.Apple M2 Pro
  • - Use: In the latest 14-inch and 16-inch MacBook Pro models.
  • - Features: 10-core CPU (6 performance cores and 4 efficiency cores), 16-core GPU, 16-core Neural Engine, support up to 32 GB RAM.
  • - Performance: Higher performance than the M2, suitable for more intensive professional work.
6.Apple M2 Max
  • Use: Also in the latest 14-inch and 16-inch MacBook Pro models.
  • Features: 12-core CPU (8 performance cores and 4 efficiency cores), 32-core GPU, 16-core Neural Engine, support up to 64 GB RAM.
  • Performance: Peak performance for the most demanding tasks and workflows.
7.Apple M3
  • Use: MacBook Air and entry-level models of the MacBook Pro.
  • Features: 8-core CPU (4 performance cores and 4 efficiency cores), 10-core GPU, and 25 billion transistors. Supports up to 24 GB unified memory.
  • Performance: Up to 35% faster than the M1 for CPU tasks and 65% faster for GPU performance. Suitable for everyday use, gaming, and multimedia applications with realistic graphics thanks to hardware acceleration for ray tracing and mesh shading.
8.Apple M3 Pro
  • - Use: MacBook Pro 14-inch and 16-inch models.
  • - Features: 12-core CPU (6 performance cores and 6 efficiency cores), 18-core GPU, and 37 billion transistors. Supports up to 36 GB unified memory.
  • - Performance: Up to 30% faster than the M1 Pro for CPU tasks and 40% faster for GPU performance. Ideal for professional tasks such as video editing and software development.
9.Apple M3 Max
  • Usage: Highest performance models of the MacBook Pro.
  • Features: 16-core CPU (12 performance cores and 4 efficiency cores), 40-core GPU, and 92 billion transistors. Supports up to 128 GB unified memory.
  • Performance: Up to 80% faster than the M1 Max for CPU tasks and 50% faster for GPU performance. Designed for the most demanding professional applications, such as 3D rendering and advanced AI models.

RAM Content

VAT Class

Items may be subject to the Normal VAT scheme or to the VAT on the Margin scheme.

Standard VAT Scheme

There is a 21% (depending on country) VAT levied on an article. This is included in the price. For VAT-liable customers, this VAT is deductible from their VAT return.

What is VAT on the Margin?

There is no deductible VAT on products that are sold under VAT over the Margin. For consumers and non-VAT payers this does not matter that much. As a VAT payer it is usually more interesting to purchase a product according to the normal VAT scheme. However, the amount is 100% deductible as a cost.

For products with VAT on the Margin, an "M" is mentioned at the end of the description. The correct legal text is mentioned on the invoice.

Choose SIM card

All smartphones are equipped with an eSIM (a digital SIM card). Recent models are sometimes only equipped with an eSIM (eSIM only) and therefore do not have a physical Nano SIM. Depending on your operator, it is important to make the right choice. Depending on your smartphone, 4G or 5G is supported.

SIM/eSIM

These smartphones are equipped with both a physical Nano SIM card and an eSIM and are therefore suitable for all operators.

eSim Only

Smartphones equipped with only an eSIM are not suitable for all operators. Here is an overview per country.

  • Belgium ( suitable )
    • Proximus
    • Orange
    • Base
    • Hey!
    • Lycamobile
    • Mobile Vikings
  • Belgium ( not suitable )
    • edpnet
    • JIM Mobile
    • Neibo
    • Scarlet
    • VOO
    • yoin
    • Zuny
  • Netherlands ( suitable )
    • T-Mobile
    • Simyo
    • KPN
    • Vodafone (Ziggo)
  • Netherlands ( not suitable )
    • Tele2
    • Ben
    • Simple
    • Dutch new
    • Budget Mobile
    • Lebara
    • Youfone

Payment within 30 days

First receive, then pay. Make your purchase today and enjoy your Refurbished device right away. Make the payment online or in the Klarna app after you have received and tried the product. No interest or additional costs will be charged.

14 days money back guarantee

If for any reason you are not satisfied with your purchase, you can cancel your purchase within 14 days of purchase and request a refund.

30 days exchange guarantee

Still not quite what you wanted or would you prefer a different model? That's possible! Up to 30 days after your purchase, you can simply exchange it free of charge for another model that suits you better. You then simply pay the difference.

Pick up your order at your favorite store. You can order online and choose to pick up your order at a Microforce store and pay on site.

Ecocheques

For Belgian customers: Pay online or in your favourite store with Ecocheques from Pluxee, Edenred or Monizze.

Read all about Ecocheques in this Blog .

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